Terms ofservice.

Scope

These terms apply to all Lunarion Labs services: audit, project rescue, software design and development, SaaS, apps, AI, automation, SEO and maintenance. They complement the signed quote, which prevails in case of conflict.

Our services are for businesses. Placing an order means accepting these terms.

Quotes and orders

Every engagement starts with a fixed-price audit, announced before we begin. The quote sets out the scope, deliverables, timeline and price. It is valid for 30 days.

The order is firm once the quote is signed and the agreed deposit is paid. Any work outside the scope is covered by an amendment or a new quote, never by a surprise invoice.

Prices and payment

Prices are stated excluding taxes, in the currency of the quote. The payment schedule (deposit, milestones, balance) is set in the quote. Invoices are payable on receipt unless stated otherwise.

If payment is late, Lunarion Labs may pause the engagement after an unanswered reminder, until payment is made. Subscriptions (maintenance, hosting, support) are payable in advance and renew unless cancelled.

How we work

One senior lead follows your project from the first call to launch. You get regular progress updates and access to work in progress.

You agree to provide the information, content, access and approvals we need on time. A delay on your side shifts the timeline accordingly.

Delivery and acceptance

After each delivery, you have 10 business days to report in writing anything that does not match the quote. We fix it at no cost. Without feedback within that time, or once it goes live, the delivery is deemed accepted.

Defects reported within 30 days of acceptance and caused by our work are fixed free of charge.

Ownership of deliverables

Once paid in full, the deliverables built specifically for you (source code, designs, documentation) belong to you. Code, accounts and access are handed over in your name.

Lunarion Labs keeps its generic tools, libraries and know-how, for which you receive an unlimited licence for the project. Open source components remain under their own licence.

Unless you object, we may describe the general nature of the project, never naming you or showing any data.

Confidentiality

Everything you entrust to us (code, data, access, strategy) stays strictly confidential, during the engagement and for 5 years after. A non-disclosure agreement (NDA) can be signed before the first conversation on request.

When we process personal data on your behalf, we act as a processor, on your instructions, and sign a data processing agreement on request.

Liability

Lunarion Labs commits to using all the means needed to carry out the engagement properly (best-efforts obligation). Search ranking, traffic or revenue results depend on outside factors and cannot be guaranteed.

Our liability is limited to direct damages and to the amount paid for the engagement concerned over the previous 12 months. It does not cover indirect losses (lost revenue, data you did not back up, reputation), nor damage caused by third parties or by changes made without us.

Term and termination

Either party may end an engagement if the other commits a serious breach that is not fixed within 15 days of written notice.

If an engagement stops, the work done up to that date is payable, and you receive everything produced and paid for. Subscriptions can be cancelled at any time, effective at the end of the current period.

Force majeure

Neither party is liable for a delay or failure caused by an event beyond its control (major provider outage, disaster, government action). Deadlines are suspended for the duration of the event.

Governing law and disputes

These terms are governed by the laws of the State of New Mexico (USA). In case of disagreement, the parties first seek an amicable solution by writing to hello@lunarionlabs.com. Failing agreement within 30 days, the dispute goes to the competent courts of New Mexico, unless mandatory rules provide otherwise.

Changes

These terms may change. The version that applies to an engagement is the one in force when its quote was signed.